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Frequently Asked Questions

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Plattsburgh Animal Hospital FAQs

At Plattsburgh Animal Hospital, we want every client to feel informed, confident, and supported when it comes to their pet’s care. Below are some of the most common questions we receive from pet owners throughout Plattsburgh and the surrounding North Country communities. If you don’t see your question here, feel free to give us a call—we’re always happy to help.

What types of pets do you treat?

We specialize in the care of cats and dogs. From wellness exams to diagnostics and surgery, our experienced team is here to support your pet’s health at every life stage.

Do you offer emergency services?

While we are not a 24-hour emergency hospital, we do our best to accommodate urgent care during regular business hours. For established clients, a veterinarian may be available after hours for emergency consultations. Please call our clinic for after-hours instructions.

How should I prepare for my pet’s appointment?

Please bring:

  • Any medical history or vaccination records
  • A list of current medications
  • Notes on recent behavioural changes or concerns

If your pet tends to be nervous or anxious, contact us ahead of time—we’re happy to offer advice for making the visit more comfortable.

Do you offer payment plans?

While we do not offer in-house payment plans, we proudly accept CareCredit and Scratchpay, which provide financing options to help manage your veterinary expenses with flexible terms.

Can I get my pet’s medications through your clinic?

Yes! We carry a variety of commonly prescribed medications and preventative treatments in-house. You can also order from our online pharmacy for added convenience. Ask us how to get started.

Do I need an appointment?

Yes, we see patients by appointment only to ensure each pet receives dedicated time and attention. You can call us at (518) 566-7387 or book an appointment online for your convenience.

What services do you offer?

Plattsburgh Animal Hospital provides a full range of veterinary services, including:

  • Wellness & Preventative Care
  • Vaccinations
  • Diagnostics & Imaging
  • Soft Tissue and Orthopedic Surgery
  • Dental Care
  • Parasite Prevention
  • Senior Pet Care
  • Emergency & Urgent Care
  • Acupuncture
  • CT Scans and more

Visit our Services page to learn more.

What forms of payment do you accept?

We accept the following payment methods:

  • Cash
  • Credit/debit cards
  • CareCredit
  • Scratchpay

Payment is due at the time of service.

Do you offer pet wellness plans or accept pet insurance?

We do not currently offer in-house wellness plans, but we work with most major pet insurance providers. Our team can help you navigate your options and provide documentation for claim submission.

When should I schedule my pet’s first visit?

New pets should be seen as soon as possible. For puppies and kittens, we recommend their first exam at 6 to 8 weeks of age. Early visits help us establish a wellness plan and detect any health concerns early on.

Still have questions?

Call us at (518) 566-7387—we’re here to help you and your pet every step of the way.